Parts of a survey question are not loading or are not accepting my input.

If you encounter a survey question that is not loading completely or is not accepting your responses there might be an issue with your version of Adobe Flash or your browser. 

Please try the steps below: 

1. Ensure Adobe Flash is installed and up to date and working. 
This survey might rely on Adobe Flash to display some questions. To ensure your browser is working correctly with Flash, go to the link below and follow the instructions on the page: http://www.adobe.com/software/flash/about 

Please also make sure Flash is properly activated. You can find instructions for multiple browsers here: http://helpx.adobe.com/flash-player.html 

2. Update your browser or change your browser. 
Old versions of browsers, especially Internet Explorer, might not be supported anymore and require an update. If you have one installed, we would also recommend trying another browser (i.e. Firefox or Google Chrome) to access the survey.

3. Clear your temporary internet files.
Sometimes parts of a website are stored in your computer memory, and may conflict with new updates on the website. Clearing the temporary internet files may allow the new content to display properly. Please follow the link below for instructions on how to perform this action for your browser: http://www.wikihow.com/Clear-Your-Browser’s-Cache